UK tracked delivery is £3.99.Your order will be shipped using a tracked delivery service, with delivery expected approximately 2 working days after your order has been dispatched.

Yes.Once your order has been dispatched, you'll receive an email containing your tracking information.If you can't find it, please check your spam or junk folder before contacting us.

Yes.We ship internationally using DHL.International shipping costs and available delivery services vary depending on your destination and will be shown at checkout.International customers may also be responsible for applicable customs duties, taxes or import charges.

UK tracked delivery is expected approximately 2 working days after dispatch.Please remember that dispatch and delivery are separate. Your delivery estimate begins once your order has been dispatched.International delivery times vary depending on destination.

First, check your tracking information to see the latest delivery status.If your parcel appears to be delayed or there is an issue with delivery, contact us at:hello@shopkembeauty.comPlease include your order number so we can help.

Yes.For change-of-mind returns, products must be unused and unopened and you must contact us within 14 days of receiving your order.Please contact us before sending anything back.

For change-of-mind returns, the customer is responsible for return delivery costs.However, this does not affect your statutory rights where an item is faulty, damaged, incorrect or not as described.

For hygiene and product integrity reasons, we generally cannot accept opened or used beauty products where the applicable hygiene exception allows us to refuse the return.If your product is faulty or there is another problem with your order, please contact us so we can assess the situation.

Contact us as soon as possible at kembeauty7@gmail.comPlease include your order number and photographs of the product and packaging where possible.We'll review the issue and help resolve it.